Yoni Epstein is the Chief Executive Officer of Island Outsourcers which operates in Montego Bay, Jamaica. Established in 2012, Island Outsourcers specializes in inbound/outbound sales and customer service, data entry and back office support services. Yoni has over 12 years in Contact Centre management experience working for Sandals & Beaches Resorts where he managed over 15 business units in 5 different countries simultaneously; including Jamaica, St. Lucia, Miami, Canada and UK.
Yoni holds the position of Chairman of the Business Process Industry Association of Jamaica (BPIAJ), the premier official industry body for information, communications and technology and business process outsourcing operators in Jamaica. His position as Chairman of the Association has rendered him the ‘ultimate and leading authority” on the subject of outsourcing in Jamaica. This was commemorated by his recent achievement where he was ranked 23rd in the Nearshore Americas: Power 50 Visionaries, Advocates and Architects in the Americas due to his role in the growth and visibility of the outsourcing industry.
He was also inducted as an Ambassador (ICT/BPO sector) in the Ambassadorial Corps programme at the University of the West Indies – Western Jamaica Campus. The programme seeks to foster and maintain good relations between the industry and the institution as well as promote community development through advocacy and collaboration. Yoni has a vested interest in the growth and sustainable development of the sector and continues to strive to bring the industry to its full potential.
Although originally a Sous Chef who pursued his education in Hospitality Management at the University of Florida and later studied Culinary Arts at Johnson and Wales University in Miami, Florida; Yoni had a keen interest in business process outsourcing.